Privacy Policy

Last updated: 3 September 2026

At Roovereta, we respect your privacy and are committed to protecting the personal information you provide when using our website or placing an order. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.

1. Information We Collect

When you browse our website, contact us, or place an order, we may collect information such as:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order and transaction information
  • Information you provide when contacting customer support
  • Technical information relating to your use of our website, such as browser type, device information, and IP address

We only collect information that is reasonably necessary to operate our store, process orders, provide customer service, maintain website functionality, and meet our legal obligations.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Arrange delivery of your purchases
  • Process returns, exchanges, and refunds
  • Respond to enquiries and provide customer support
  • Communicate with you about your orders
  • Maintain and improve our website and services
  • Prevent fraud, misuse, and unauthorised activity
  • Comply with applicable legal and regulatory requirements

3. Payment Information

Payments on our website are currently processed through PayPal. Payment information may be processed directly by the payment provider in accordance with its own privacy policy and terms.

We do not intentionally store your full payment card or financial account details on our own systems.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share relevant information with trusted service providers where necessary to operate our business, fulfil your order, provide services, or comply with the law. This may include payment providers, delivery providers, website and technology providers, and professional or legal advisers where appropriate.

Information shared with service providers is limited to what is reasonably necessary for them to perform their services.

5. Delivery Information

To fulfil and deliver your orders, we may provide necessary customer and delivery information to our delivery provider, including Royal Mail. This may include your name, delivery address, and relevant order information.

6. Cookies

Our website may use cookies and similar technologies to help the website function, remember preferences, understand website usage, and improve your shopping experience.

Some cookies may be essential for website functionality, while others may be used for analytics or other website features. Where required by law, we will request appropriate consent before using non-essential cookies.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, resolving disputes, maintaining business records, and meeting legal, accounting, or regulatory requirements.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on your circumstances and applicable UK data protection law, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information in certain circumstances
  • Object to certain uses of your information
  • Request restriction of processing in certain circumstances
  • Request portability of certain personal information
  • Withdraw consent where processing is based on consent

Some rights are subject to legal conditions and exceptions. If you would like to exercise a privacy right, please contact us using the details below.

10. Marketing Communications

If we send marketing communications where permitted by applicable law, you may unsubscribe or opt out at any time. You may also contact us directly to request that we stop sending marketing communications.

11. Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate independently from Roovereta and may have their own privacy policies.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

12. Children's Privacy

Our website is intended for general ecommerce use and is not directed specifically at children. We do not knowingly request or collect personal information from children where doing so would be unlawful.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements. Any updated version will be published on this page with a revised "Last updated" date.

14. Contact Us

If you have questions about this Privacy Policy, your personal information, or how we handle your data, please contact us:

Roovereta
38 Park Cross Street
Leeds, England LS1 2QH
United Kingdom

Email: sobonattha@gmail.com
Phone: +44 113 245 1536
Opening hours: Monday to Friday, 9:00 AM–5:00 PM GMT