Shipping policy
Last updated: 4 September 2026
At Roovereta, we aim to process and dispatch orders promptly. This Shipping Policy explains our order handling time, fulfillment schedule, shipping time, and delivery process.
Shipping Destinations
We currently ship orders within the United Kingdom only.
Order Fulfillment
Orders are fulfilled and processed Monday through Friday.
Orders placed on Saturdays or Sundays will be processed on the next available business day.
Handling Time
Our standard handling and processing time is 1–2 working days.
Handling time refers to the time required to prepare your order for shipment before it is handed to the delivery carrier.
Orders are processed during our regular fulfillment days, Monday through Friday.
Order Cut-Off Time
Our daily order cut-off time is 2:00 PM GMT/London time, Monday through Friday.
Orders received before the cut-off time will be processed according to our standard 1–2 working day handling time. Orders received after 2:00 PM will normally begin processing on the next available business day.
Shipping Carrier
Orders are shipped using Royal Mail.
Transit Time
Our standard shipping transit time is 2–4 working days after your order has been dispatched.
Shipments are dispatched Monday through Friday.
Transit time refers to the time your order is in transit with the delivery carrier after it has been dispatched.
Estimated Delivery Time
Our estimated delivery timeframe is:
- Handling time: 1–2 working days
- Fulfillment days: Monday–Friday
- Transit time: 2–4 working days
- Shipping days: Monday–Friday
- Delivery carrier: Royal Mail
- Shipping destination: United Kingdom
Based on these timeframes, customers should generally allow approximately 3–6 working days from order processing to delivery.
Delivery estimates are calculated in working days. Saturdays and Sundays are not included in the stated handling or transit times.
Shipping Costs
Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
Order Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow some time for tracking information to become active after the shipment has been handed to the carrier.
Delivery Address
Please make sure that your delivery address is complete and accurate when placing your order.
If you notice an error in your delivery address, please contact us as soon as possible at sobonattha@gmail.com. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
Delayed Deliveries
We aim to meet the estimated handling and transit times stated above. However, delivery may occasionally take longer due to circumstances outside our reasonable control, including carrier delays, severe weather, or other unexpected disruptions.
If your order has not arrived within the expected delivery timeframe, please contact us with your order number so that we can assist you.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible after delivery. We may request photographs of the packaging and the damaged item to help us assess the issue and determine the appropriate resolution.
Returns and Refunds
If you need to return an item, please refer to our Return & Refund Policy for information about our 30-day return period, free return shipping, exchanges, and refunds.
Contact Us
If you have any questions about shipping or delivery, please contact us:
Roovereta
38 Park Cross Street
Leeds, England LS1 2QH
United Kingdom
Email: sobonattha@gmail.com
Phone: +44 113 245 1536
Opening Hours: Monday to Friday, 9:00 AM–5:00 PM GMT